Today’s technology can make shopping faster, easier, and more precise than ever before. So why are consumers still waiting in line? From slow checkout lanes to absent associates, in-store shoppers are still struggling with the same headaches they’ve always faced. Online, the situation is only slightly better. According to our survey of 20,000 consumers across 26 countries, only 9% of consumers say they’re satisfied with the in-store shopping experience. For online shopping, that figure c
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